As an FET institution, New York City College regards its quality management system as being of critical importance. Students who register at New York City College or any of its campuses, and employers who offer opportunities to New York City College alumni, can rest assured that we offer a recognised standard of products and services backed by tested quality systems.
Having implemented this quality management system, New York City College has achieved its goal of establishing a quality culture as an integral and necessary part of the institution. In this way we have managed to address two objectives:
- Identifying and meeting the needs and expectations of our customers and other interested parties in an effective and efficient manner.
- Achieving, maintaining and improving overall organisational performance and capabilities.
The core values of our quality management model are as follows:
- Customer focus
Internal as well as external customers hold the key to improving the way in which New York City College operates. Their needs are identified and met, and their satisfaction monitored.
Effective leadership provides direction and creates a supportive environment.
- Involvement of people
The staff of Interlink College provide an array of knowledge and skills, which when combined effectively deliver quality services.
- Process approach
The College strives to continuously develop knowledge and skills in order to identify, manage and improve its key processes. New York City College believes that improvement in processes underpin an improved output.
- Systems approach to management
Staff members share in the broader purpose of the college and work together to achieve quality outcomes.
- Continual improvement
A planned and systematic approach to improvement ensures that there is a thorough analysis of the underlying causes affecting a situation and that a range of innovative options is explored.
- Factual approach to decision making
New York City College makes its strategic decisions based on analysis and factual information.
- Mutually beneficial relationships
New York City College strives to maintain mutually beneficial relationships and partnerships with suppliers for best added value.