National Certificate: IT: End-User Computing (computer literacy)

In today’s working environment, computer literacy skills are becoming a prerequisite for almost any type of job. Most office workers are required to be familiar with word processors, spreadsheets, e-mail applications and internet browsers. By studying computer literacy or a course in Microsoft Office, you will learn basic computer skills that will benefit you in any job role. Due to the increasing use of computers in the workplace, many more jobs have become available in the field of Computer Literacy. If you are interested in pursuing a career in IT, you can study one of our more specialized courses, which focus on aspects such as hardware and networking, server administration, security, web design and graphic design.

An end-user is a person who uses or is intended to use a software product on a day-to-day basis. Unlike a ‘user’ who creates a product, most end-users typically don’t have the same level of technical understanding to make full use of a product, and have been known to become frustrated with their purchase over time. As a result they require End-User Technicians, who in the IT environment are no longer the customers, but the employees of the ‘customer’, teaching them how to use the products they’ve purchased. In a business, Computer literacy can range in complexity from technicians simply clicking a series of buttons to making a system more user-friendly for staff and improving networks, to writing scripts in a controlled scripting language and modifying and executing private code.

Individuals who enter this field must have the ability to learn from experience and apply that knowledge to future troubleshooting situations. This programme teaches all the fundamentals and IT principles of computers, and empowers learners to excel confidently in the digital world of Computer Literacy.


Course content and modules

Word Processing

  • Format documents
  • Enhance a document through the use of tables and columns
  • Create merged documents

Power Point Presentation

  • Prepare and produce a presentation according to given brief
  • Enhance presentation appearance


  • Create and edit Spreadsheets
  • Solve a given problem
  • Enhance the functionality and apply graph/charts to a Spreadsheets

Using Electronic Mail

  • Enhance, edit and organise electronic messages using a GUI-based messaging application
  • Use electronic mail to send and receive messages
  • Using the Internet as computer literacy

Use computer technology to research a computer topic

  • Principles of the internet and the world-wide-web
  • Searching the Internet
  • Using computer technology to research

Basic PC and IT concepts

  • Principles of computer networks
  • Computer architecture concepts
  • Data communications
  • Preventative maintenance, including environmental and safety issues in a computer environment
  • Concepts of Information and Communication Technology (ICT) and the use of its components in a healthy and safe manner
  • The application and effect of Information and Communication Technologies (ICT) on society


  • Solve given problems
  • Working with simple databases


  • Fundamental English 1st Language and HIV/AIDS
  • Fundamental Maths

Workplace Learning

This programme includes a compulsory Workplace Learning component. Workplace learning provides important opportunities for professional and personal growth. The Computer literacy course addresses specific competencies identified for the acquisition of the qualification, which relates to the development of skills that will make the learner employable and will assist in developing his/her personal skills.