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Computer wizards that can transform confusing software into user-friendly experiences will create a well-designed career with the National Certificate: IT: End-user Computing.

Why this course is perfect for you?

Do you understand the ‘ins’ and ‘outs’ of computer technology? Are you a good communicator who enjoys teaching others how to operate a PC system? If so, scroll towards a successful career in the field of End-user Computing.

An end-user is a person who uses or is intended to use a software product on a day-to-day basis. Unlike a ‘user’ who creates a product, most end-users typically don’t have the same level of technical understanding to make full use of a product, and have been known to become frustrated with their purchase over time. As a result they require End-User Technicians, who in the IT environment are no longer the customers, but the employees of the ‘customer’, teaching them how to use the products they’ve purchased. In a business, End-User computing can range in complexity from technicians simply clicking a series of buttons to making a system more user-friendly for staff and improving networks, to writing scripts in a controlled scripting language and modifying and executing private code.

Individuals who enter this field must have the ability to learn from experience and apply that knowledge to future troubleshooting situations. This programme teaches all the fundamentals and IT principles of computers, and empowers learners to excel confidently in the digital world of End-user Computing.

Description

The End User Computing Programme is intended to empower learners to acquire the knowledge, skills, attitudes and values required to operate confidently in the End User Computing environment in the South African community and the world at large, and to respond to the challenges of the economic environment. The qualification addresses the need in the workplace for nationally recognized qualifications, based on unit standards.

Do you understand the ‘ins’ and ‘outs’ of computer technology? Are you a good communicator who enjoys teaching others how to operate a PC system? If so, scroll towards a successful career in the field of End-user Computing.

An end-user is a person who uses or is intended to use a software product on a day-to-day basis. Unlike a ‘user’ who creates a product, most end-users typically don’t have the same level of technical understanding to make full use of a product, and have been known to become frustrated with their purchase over time. As a result they require End-User Technicians, who in the IT environment are no longer the customers, but the employees of the ‘customer’, teaching them how to use the products they’ve purchased. In a business, End-User computing can range in complexity from technicians simply clicking a series of buttons to making a system more user-friendly for staff and improving networks, to writing scripts in a controlled scripting language and modifying and executing private code.

Career Fields

Learners could pursue a career as a/an:

  • End-User Support Administrator
  • Data Capturer
  • Office Administrator (Admin Assistant)
Admission Requirements

Foundational skills in English and Mathematics at NQF level 2/Grade 10 or equivalent.

Duration

1 year full-time study according to certificate requirements.

Certification
  • Upon successful completion of the whole programme, i.e. competence achieved in the summative assessments, the successful completion of the WIL component, and provided the learner’s PoE is found competent, the learner will receive an NYCC Results Letter outlining the unit standards covered.
  • NYCC will apply to MICT SETA on the learner’s behalf for the National Certificate: End-User Computing, SAQA ID 61591, NQF level 3 with 130 credits Certificate to be awarded.